The Customer Service Coordinator’s primary responsibility is to coordinate the scheduling and presentation of APCO Institute education and training programs, courses and offerings.

You’ll enjoy this role if you:

Enjoy helping people and providing excellent customer service.
Like being the go-to person who keeps things organized and on track.
Take pride in accuracy and attention to detail.
Thrive in a role where every day brings a mix of routine tasks and new challenges.
Appreciate seeing your work directly support an organization's mission and members.

You’ll be successful at this role if you have…

Strong organizational and time management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Experience providing exceptional customer service in a professional environment.
A high level of accuracy and attention to detail
The ability to work independently while collaborating effectively with a team.
A proactive mindset and willingness to take initiative on projects and process improvements.
Flexibility to adapt to changing priorities

Reports to: Director, APCO Institute

General Description of Essential Job Tasks:

The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.

Coordinate APCO Institute course offerings
Schedule and contract APCO Institute adjunct training instructors based on offering and instructor availability.
Process registrations, obtain payment information and forward all payment and billing requests to the accounting department
Update and maintain records of online training course activities
Respond to customer inquiries by telephone, fax, mail and email.
Create, distribute and collect customer service surveys for educational programs and courses
Updates and maintains databases as required
Maintain electronic files, records and archives of department activities and affiliated Committees, Taskforces, Workgroups, as assigned.

Minimum Qualifications

· High school diploma or equivalent

· Preferred two years’ clerical, administrative, or customer service experience

Compensation: $19.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach. APCO International is headquartered in Daytona Beach, FL, with an additional office in Alexandria, VA.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

APCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals with disabilities, veterans, or military spouses to apply.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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CUSTOMER SERVICE COORDINATOR

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