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CUSTOMER SUCCESS MANAGER APCO International - Daytona Beach

CUSTOMER SUCCESS MANAGER

Full Time • APCO International - Daytona Beach
The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO’s programs, services, and solutions across all internal departments. Collaborate with internal teams to guide customers from onboarding through adoption, ensuring that all deliverables, milestones, and service commitments are met.

Essential Job Tasks: 
 
  • Develop and maintain Joint Success Plans that align customer objectives with APCO’s offerings. 
  • Monitor customer progress and usage of APCO solutions, identify obstacles to adoption, and activate internal resources to ensure timely value realization. 
  • Conduct regular check-ins and business reviews to communicate performance, measure results, and plan ongoing support tailored to the customer’s operational needs. 
  • Serve as the primary liaison for customer questions, concerns, and escalations. Work with department heads to resolve service issues, remove barriers, and ensure a consistent, coordinated customer experience. 
  • Document customer feedback and communicate insights back to the appropriate APCO departments to inform product improvements, training needs, and service enhancements.
  • Partner with Sales and internal stakeholders to identify expansion opportunities that support both customer goals and APCO’s revenue objectives. Maintain accurate records of customer engagement in the CRM and generate reports.
  • Support the development of standardized Customer Success processes, playbooks, and templates.  
  • Participate in continuous improvement initiatives to enhance the customer experience.
Minimum Qualifications:
Minimum three years of customer success, account management, project management, or customer service experience 
Experience supporting customers in a service-oriented, training, technology, or public‑sector environment preferred
Bachelor’s degree preferred 
Compensation: $45,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

APCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  We encourage individuals with disabilities, veterans, or military spouses to apply.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

APCO International